GENERAL TERMS OF CONDITIONS
The provision of the website (s) ("Website" or "Websites") and related services of LUXUS CARRÉ ("LUXUS CARRÉ", "we") is subject to the terms of the following terms and conditions and other rules published on our websites (collectively collectively as "Terms"). Please read the terms and conditions carefully before placing any orders on www.luxus-carre.com. We recommend to keep a copy of the terms and conditions for later reference.
The registered office of LUXUS CARRÉ is: Rothenbaumchaussee 22, 20148 Hamburg, Germany. Our VAT number (VAT identification number) is DE 321 074 484.
We reserve the right to make adjustments to the Terms from time to time. Please read the terms and conditions and check back regularly. If you do not agree to existing or amended terms of the Terms, you must stop using the site immediately. Changes to the terms and conditions that have been made after you have placed an order will not affect this order, unless the change was required by law.
In order to make purchases on the website, you must provide certain personal information. In addition to certain other requested information, you must in particular provide your name, telephone number and e-mail address. Furthermore, you must make payment details, ensuring that they are valid and correct and that you are the person stated in the payment details.
The Website is open only to those natural and legal persons who satisfy the eligibility criteria of LUXUS CARRÉ who have been issued by a credit card company or financial institution accepted by LUXUS CARRÉ a valid credit or debit card, the offers of which are acceptable for the conclusion of a purchase contract for LUXUS CARRÉ, and have authorized LUXUS CARRÉ to debit their credit / debit card for the total purchase price of the purchased goods.
By submitting an offer to purchase goods, you authorize us to conduct credit checks and, at its sole discretion, to disclose or obtain information (including any updated information) concerning you, including, but not limited to, your credit / debit card number or credit information (including credit information to your spouse, if you live in community of property), to the extent necessary to verify your identity, validate your credit/debit card, obtain an initial credit card authorization and/or authorize individual purchases.
You further agree that we may use the personal information you provide for fraud prevention checks. Personal information you provide may be disclosed to credit reporting agencies and fraud prevention agencies and incorporated into their databases by them.
All orders are subject to acceptance by us and availability. Items in your cart will not be reserved for you and can be purchased by other customers.
The prices shown on the website are in Euros (EUR) and include the applicable VAT, unless you have selected a country of destination in which no VAT is charged.
All prices and offers remain valid as advertised from time to time. For each product, the price displayed on the website at the time of acceptance of the order is in euros (EUR). Obvious mistakes reserved.
Please note that prices are based on currency fluctuations, reductions and other commercial factors. The respective selling price applies when you receive your order.
If the delivery is made to a country delivered on the basis of "Dedged Duty Paid" (DDP), the applicable import duties and taxes are included in the total purchase price. If the delivery is made to a country delivered on the basis of "Delivered Duty Unpaid" (DDU), we only charge the customer the value of the goods and the shipping costs. In this case, import duties and taxes will be invoiced directly by DHL or the import broker you have commissioned. We recommend that you inform yourself before submitting your order to your competent customs office about the amount of the applicable import duties and taxes.
If your credit/debit card is not billed in Euros (EUR), the total purchase price in your home currency will be calculated based on the applicable exchange rate on the day your credit card issuer completes the transaction.
ACCEPTANCE OF YOUR ORDER
After you have selected the desired items and placed your order, you will receive an e-mail with a confirmation of the details of your order. This e-mail does NOT represent an acceptance of your order, but only confirms that we have received it.
Unless you revoke your order, your order will be deemed accepted and the contract between you and LUXUS CARRÉ will be deemed to be fulfilled as soon as we inform you by e-mail about the shipment of your order. The purchase contract is therefore concluded in Hamburg, Germany and the contract language is German. If the terms and conditions of this contract conflict with the English terms and conditions of LUXUS CARRÉ, then the German terms and conditions apply.
Neither our payment processor who acts as a third person nor the deliverer chosen by us have the right to accept orders in the name of LUXUS CARRÉ.
We reserve the right to refuse to accept your order, for example, if you are denied credit / debit card debits, have trade restrictions on items in your order, have items in your order out of stock or have withdrawn from the offer due to a lack of compliance with our quality requirements or you do not meet the eligibility criteria set out in these Terms and Conditions.
Furthermore, we are free, for any reason whatsoever, to refuse to process and thereby accept a transaction and, at our sole discretion, withhold our services from anyone and at any time. We shall not be liable to you or any third party if, whether or not such goods have been sold, we withdraw goods from the Website, remove, filter or edit any material or content on the Website, refuse or cancel business or reverse a transaction Suspend recording of the settlement.
Although we make every effort to ensure that all information on our website is accurate, there may be individual pricing errors. Should such an error be discovered, we will inform you immediately. We are not obligated to accept or execute an order for a product whose price has not been stated correctly and we reserve the right to cancel such order, even if it has already been accepted, or in progress or on the Transport route should be located. Should a product be priced incorrectly, we will contact you by e-mail or telephone to let you know that your order has not been accepted, or your order (or the affected part of the order) has been canceled. If the goods have already been paid for, the costs will be reimbursed immediately. If the goods are already on the way, you will be reimbursed the costs as soon as we have received them back.
The prices quoted in the online shop are final prices and include VAT and plus shipping costs. The amount of the shipping costs is determined by the place to which the goods are to be shipped and the type of shipment desired by the customer.
Payment may be made by PayPal, Visa, MasterCard, American Express, Cash on Delivery, or any other method of payment advertised on the Website from time to time. Additional fees for the use of the above payment methods will not be charged to the customer. Your card or other account will be charged when LUXUS CARRÉ ships your order. You acknowledge that the credit / debit card used has been issued to you or that the holder of the credit / debit card has expressly authorized you to use it. All credit / debit card holders are subject to validation and authorization by the issuing agency. If the publisher of your credit / debit card refuses to pay LUXUS CARRÉ, we are not liable for late delivery or non-delivery.
We take due care to make our website secure. All credit / debit card transactions on this website are managed by PCI-DSS, a joint initiative of brands such as Visa, MasterCard, American Express and Discover. PCI DSS requirements help to ensure secure handling of credit card information through our online store and service provider.
In addition, we do everything in our power to protect the detailed information about your orders and your payment methods. However, except in the case of negligence on our part, we are not liable for any losses that you incur as a result of third parties gaining unauthorized access to information of any kind that you obtain while accessing the Website or placing an order on the Website have issued.
INSURANCE AND SHIPPING
LUXUS CARRÉ insures each shipment for the duration of the transport until delivery to the delivery address you specify. The receipt of each shipment must be acknowledged by signature. Upon receipt of the shipment, the responsibility for the delivered items is transferred to you. If you have identified a recipient other than yourself (for example, if it is a gift), you accept proof of signature of the recipient or a person found at the specified delivery address as proof of delivery, the fulfillment of the contract of sale by LUXUS CARRÉ and taking responsibility for the items delivered.
For some shipping destinations, DHL also offers the delivery option without a proof of signature. If this option is available for your delivery address, you can select it before shipping the order in the shipping details. By selecting this option, you agree to our terms and conditions and agree that LUXUS CARRÉ deposited your order at the delivery address without signature as proof of delivery. In this case you assume liability for any damages and losses. DHL reserves the right to refuse delivery if the delivery address is considered unsafe.
Please note: We endeavor to ship all orders within 24 hours. The estimated shipping time (calculated from delivery of the order to the carrier) is only an indication. LUXUS CARRÉ has no influence on delivery delays that may arise during handling by the customs authorities at the destination.
You are entitled to sell the product purchased on this homepage back to us within 6 months. You must email your purchase right within the six-month period to firstname.lastname@example.org.
The repurchase price is the following percentage value of your original purchase price:
Period Repurchase price (% of original purchase price)
6 months 40%
5 months 45%
4 months 50%
3 months 55%
2 months 60%
1 month 65%
The buyback presupposes that the product, including the packaging box if supplied, is in the same condition as the original purchase.
The product must be professionally chemically cleaned before being returned by the customer. If LUXUS CARRÉ is to take over the cleaning, the customer will pay EUR 15 as a service fee. The risk of not removing stains is borne by the customer.
Unlike the return within the withdrawal period, no security labels need to be affixed to the product.
RETURN AND EXCHANGE OF ITEMS
CANCELLATION OF YOUR ORDER IN ACCORDANCE WITH THE CONTRACTS FOR CONSUMER CONTRACTS 2013 ("INFORMATION, CANCELLATION AND ADDITIONAL CHARGES")
If you are a resident of the EU, you have the right to cancel your order in due time under the 2013 Consumer Information Regulations ("Information, Cancellation and Additional Charges", ICACRs for short).
Your cancellation rights under the ICACRs
You have the right to cancel your order within 14 days without giving a reason. The withdrawal period ends 14 days after the goods have been effectively seized by you (or a third party except couriers).
In order to exercise this right, you must inform us by post (the address is LUXUS CARRÉ, Rothenbaumchaussee 22, 20148 Hamburg, Germany) or send an e-mail to email@example.com.
Orders canceled under the ICACRs will be refunded in full (including postage paid). If the item has been carelessly damaged by you and thereby reduced in value, there may be an incomplete refund.
Note the following periods for refunds:
(i) No later than 14 days after we have received the items from you or
(ii) no later than 14 days after you have documented in writing that the items have been returned or
(iii) no items should have been delivered 14 days after the date you informed us of the cancellation.
Refund will be made using the same payment method you used when placing your order, unless otherwise agreed. There are no fees for the refund.
If you cancel your order after we have already sent the items to you, we may withhold the refund until the items have arrived or you have confirmed in writing that the items have been returned. (If we do not get the canceled items back, we can arrange to pick up the items at your expense.)
Send canceled orders immediately to LUXUS CARRÉ, Rothenbaumchaussee 22, 20148 Hamburg, Germany at the latest 14 days after you have informed us that you have canceled your order. To meet the deadline, you must return the items within 14 days.
We point out that you bear the costs for the return. You are responsible for any impairment of the items that does not arise when you define the nature, characteristics and operation of the item.
Please note that you will only be able to exercise the cancellation right in accordance with the ICACRs if you inform us of your cancellation by e-mail or via the postal procedure described above 14 calendar days after receipt of your order.
Please make sure that all items are returned unused and affixed with all LUXUS CARRÉ and design labels. Returns that are damaged or soiled will not be accepted and returned to the customer without reimbursement of costs.
If included in the scope of delivery authenticity proofs, dust bags and leather tags should be returned with.
If items from your order do not carry a LUXUS CARRÉ label, please inform us by e-mail at the email address firstname.lastname@example.org.
All returns or exchanges should be requested from your order before picking up the package in your account so that we can identify the items as soon as possible.
We endeavor to reproduce the colors of the products featured on our website as faithfully as possible. However, due to the variety of possible monitor technologies and settings, we can not guarantee that your computer's monitor displays all colors 100% correctly.
RIGHTS OF INTELLECTUAL PROPERTY
Your use of the Site and its contents does not give you any rights in any copyright, design, trademark or other content described herein (as described in the "Content" section below) - including the LUXUS CARRÉ Software and all HTML and other codes of the Website - Intellectual Property Rights and Material Rights. All such content, including brand names, designs and related intellectual property rights of third parties mentioned or displayed on the Site, is protected by national laws protecting intellectual property and international agreements. The use of the content is only permitted to you to the extent expressly granted by LUXUS CARRÉ and/or its licensors. Any duplication or transmission of the contents listed above is prohibited and may result in civil and criminal action. Without limiting the foregoing, copying and using the materials listed above to another server or to another location for the purpose of publication, duplication or distribution is expressly prohibited. However, you are permitted to make a copy for your personal use only for viewing the contents.
In addition to the intellectual property rights listed above, the term "content" includes all graphics, photographs (including all image rights), sounds, music, video, audio and text on this website. LUXUS CARRÉ makes every effort to ensure that the information on this website is accurate and complete. LUXUS CARRÉ does not promise that the contents of LUXUS CARRÉ are exact or error free. LUXUS CARRÉ does not promise that the functional aspects of the website or the contents of LUXUS CARRÉ are error-free or that this website, the contents of LUXUS CARRÉ or the server on which they are provided are free of viruses and other malicious software. We recommend that all Internet users always install the latest virus protection software.
NO COMMERCIAL USE
This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, commercially exploit, sell, use for data mining purposes, or transfer the content, software, products, or services contained on this Site or create derivatives thereof. You may use this website, not any of its content, to promote any other economic endeavor (including advertising or lucrative advertising on your own website).
You acknowledge that you are personally responsible for your use of this website and all communications and activity on this website. If we find that you believe we are or have been involved in any prohibited activity, lacked respect for other users, or have otherwise violated the terms of the Terms, we may temporarily or permanently deny you access to this Website ,
WEBSITES OF THIRD PARTIES
This website may contain hyperlinks to other websites or resources that are under the control of other persons or institutions (including advertisers) as LUXUS CARRÉ has not reviewed all the web pages that you can access through links contained on the Site, and is not responsible for the content or reliability of any external sites. In addition, we do not vouch for the availability of such websites or resources. Also, we do not endorse the privacy practices or content of any such web pages (including, but not limited to, advertisements, products, or other materials or services provided on or through these web sites or resources), neither direct nor indirect Responsibility and are not liable for them. Furthermore, we shall not be liable for any damage, loss, or offense arising, actual or purported, from the use of or in connection with or reliance on any content, product or service provided on or through such external websites or resources are.
The law gives you certain rights. You may u.a. expect all products you order through this site to be of satisfactory quality, suitable for the intended use, and to comply with all descriptions given on the site.
They have various remedies if a product proves to be defective.
You have the right to withdraw any order for a product within 14 days, starting the day after receipt of the delivery, and to have the purchase price fully refunded, even if the product is not defective (see above under " Cancel your order ").
Nothing in these terms and conditions is intended to limit these rights in any way. For more information about your rights, please contact your local consumer protection association.
LIMITATIONS OF OUR LIABILITY
We accept liability for death and personal injury resulting from negligence on our part or by our employees. We do not exclude our liability for fraudulent misrepresentations by us or our employees or agents.
None of the provisions in these terms and conditions are intended to limit the rights to which you are legally entitled (see the section entitled "Your rights" above).
If LUXUS CARRÉ violates the Terms and Conditions, we shall be liable only for those direct losses that a reasonable person would anticipate as a result of such breach. For example, losses may be foreseeable if you and LUXUS CARRÉ could be considered at the time your order is placed or your order shipped. Our liability for losses is limited to 100% of the total value of the purchased products.
We are not liable for any loss not caused by any breach or negligence on our part, nor any indirect loss that occurs as a result of a major loss or damage that you and we could not reasonably have anticipated (eg lost profits or lost business opportunities).
In addition, we will not be liable if we fail to comply with the obligations arising from the Terms and Conditions, if this is due to events that are beyond human control's control.
Upon our request, you agree to be fully responsible, LUXUS CARRÉ, its management, its directors, agents, subsidiaries, licensors and suppliers upon request immediately against any claims, claims, claims, liability, damages, losses, costs and expenses arising out of A violation of the terms of these Terms by you or the use of this website by others using your internet access account - with or without your consent - asserted or brought forward, defended, indemnified and held harmless.
You acknowledge and agree that the Terms and Conditions or your use of the Website does not constitute a joint venture, partnership, employment or agency relationship between you and LUXUS CARRÉ. You agree that you may not represent yourself as a representative, agent, or employee of LUXUS CARRÉ, and that you will not impersonate it, and that we are not responsible for any pledges, actions or omissions on your part.
NO WAIVER OF RIGHTS
If you violate the terms and conditions, but we take no action, we are still entitled to exercise our rights and remedies in any other cases of a violation committed by you to the terms and conditions.
If you wish to complain, please send an e-mail to with the appropriate order date, the corresponding order number, your full name, address and contact details. The General Terms of Conditions including all its policies and procedures is subject to the relevant laws of the Federal Republic of Germany and the exclusive jurisdiction of the competent courts of the Federal Republic of Germany.
As of: April 7, 2019